Refund & Cancellation Policy
Last updated: July 1, 2026
The short version
- Trials are free and never charge you automatically.
- Cancel anytime by email. You keep access through the end of the month you paid for.
- Not happy with your first paid month? Tell us within 14 days for a full refund.
- After that, no refunds for partial months, but we’ll always fix billing mistakes.
Free trial
Trials are free and don’t require payment information. If you decide not to subscribe, nothing is charged and there’s nothing to cancel.
How billing works
Subscriptions are billed monthly in advance, per truck, with a 20-truck minimum, and renew automatically each month. See our Terms of Service for plan pricing.
Cancelling
Email hello@glancetrack.com from your account’s contact address and we’ll confirm by email. Cancellation takes effect at the end of your current billing period. Your dashboard keeps working until then, and you won’t be charged again.
Refunds
- Payments are non-refundable, and we don’t give partial refunds for unused time in a billing period, except as described below.
- Billing errors. If we charged you incorrectly, for example for the wrong plan or truck count, we’ll refund the difference.
- Service ends on our side. If we discontinue the Service, or lose access to Samsara and can’t restore the Service within a reasonable time, we’ll refund prepaid fees for the unused portion of your billing period.
- First-month guarantee. If you’re not satisfied with your first paid month, email us within 14 days of your first payment and we’ll refund that payment in full.
Changing plans or truck count
Upgrades, downgrades, and truck count changes during a billing period are prorated. You’ll see a charge or credit for the difference on your next invoice.
Failed payments
If a payment fails, our payment processor will retry it and notify you. If it can’t be collected, your dashboard may be paused until the balance is paid. Nothing is deleted while a dashboard is paused, and paying the balance restores it.
After you cancel
We keep your account after cancellation so you can restart without setting up again. If you’d like your data deleted, email us and we’ll delete it within 30 days; see our Privacy Policy. You can also remove GlanceTrack’s access to your Samsara account at any time from your Samsara settings.